FAQs

FAQs


For some reason, your system cannot load a file and fails to start correctly. It may be a corrupted or missing a system file, or a problem with your hard drive. Our advice is to insist trying to start, and if after a few attempts the problem persists, bring your laptop in or book an appointment with us.


Motherboard problem. Very likely to be a power chip fault. It is not possible to fix this problem on site and there is nothing you can do yourself. Please make an appointment for collection or bring your laptop in.


Check the connection to the power outlet, check fuse or try another outlet. make sure the power comes to the computer. If you can, try another charger. if there is still no results, remove the battery and try again with no battery inserted in the laptop. if still dead, It is definitely a motherboard problem. . It is not possible to fix this problem on site and there is nothing you can do yourself. Please make an appointment for collection or bring your laptop in.


It is very likely that you have been infected by a Trojan/Ransomware. Do not pay anything, as it is not going to solve the problem, and will give hackers access to your bank account. The more you are going to fiddle with it, the deeper the thing is going to go. Please call us to make an appointment and attempt to remove it at your place, while you wait, or bring your laptop in.


It is overheating. Make sure that the fan grids at the back and under are not obstructed by anything. Are you using it in bed or on your lap? if your laptop keeps freezing and shutting down when properly placed on a flat surface, check if the rubbers are not missing underneath, leading to an overheating situation. If none of the above applies, please call us and make an appointment for an inside cleaning and possibly a replacement of the cooling paste.


Your screen is cracked and need to be replaced. We can do the repair within less than 24 hours. Please give us a call to make an appointment or bring your laptop in.


Display chip problem. It is not possible to fix this problem on site and there is nothing you can do yourself. Please make an appointment for collection or bring your laptop in.


Backlight Problem. It is not possible to fix this problem on site and there is nothing you can do yourself. Please make an appointment for collection or bring your laptop in.


Your graphic card/display chip is faulty and need to be replaced. It is not possible to fix this problem on site and there is nothing you can do yourself. Please make an appointment for collection or bring your laptop in.


This is a connection problem, damaged cable or poor connection/ connector at one end. The laptop has to be opened to investigate the problem. No convenient onsite repair and nothing you can or should do yourself. Please make an appointment for collection or bring your laptop in.


On older laptop, it could be an inverter issue. on modern laptops it is more likely to be the screen itself, its cable/connectors, or the display chip. It is not possible to fix this problem on site and there is nothing you can do yourself. Please make an appointment for collection or bring your laptop in.


At best, It’s a memory problem. Try to remove one Ram stick from the computer (you have to open the back with a tiny Philips screwdriver). If the problem is gone, it means a bad ram stick or a faulty memory controller. Don’t hesitate to swap in every possible way to see which of the Ram stick or the controller is faulty. A memory controller problem is not fixable. To recover the original amount of Ram you have to increase the amount of ram on the remaining working slot. If in a doubt, please call us to make an appointment or bring your laptop in.


Major hard drive issue. You can check that your hard drive is still correctly plugged to the motherboard by opening the HD door at the back of the laptop.(You will need a small Philips screwdriver). If everything looks normal then a few options remain available. Please give us a call to discuss them together.


We advise the short, safe, efficient following:
1-Remove the battery.
2-Put the laptop, open, upside down on a flat surface.
3-Do not attempt to restart it.
There is nothing more you can or should do yourself . Please make an appointment for collection or bring your laptop in.


Power issue. Make sure that your that your power jack is firmly inserted into the laptop and that the socket itself is not moving when you move the cable. If it moves, it means that the power socket is not attached correctly to the motherboard anymore. It needs to be resoldered or replaced. You should make an appointment for collection or bring your laptop in, along with your power supply and all cables. This is a simple repair yet you should not try to do it yourself, as it involves removing the whole back cover. You could do more damage such as frying the motherboard tracks.